Return & Refund Policy

Return Eligibility and Timeframe

At Good & Well Supply Co, most products can be returned within 30 days of delivery if they meet our return conditions. This period applies unless otherwise specified for certain products or as mandated by law.

Return Conditions

To qualify for a change-of-mind return, your item should:

Be unused and in original condition.
Include all original packaging and accessories, if applicable.
Be accompanied by your order number or other reasonable proof of purchase.

Some categories like personalized items or certain hygiene-sensitive products may have additional restrictions.

Non-Returnable Items

We cannot accept returns for the following items, where legally permitted:

Custom-made or personalized products.
Opened sealed items that are non-returnable for health or hygiene reasons.
Digital products after delivery or access.
Gift cards and select final-sale products.

These exclusions do not affect your statutory consumer rights.

Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please contact Good & Well Supply Co immediately. When reaching out, include your order number, a detailed description of the issue, and photos if possible.

After review, we will provide a resolution such as replacement, refund, repair, or another remedy as required by law.

How to Request a Return

Check that your product falls within the 30-day return window and meets eligibility criteria.
Contact Good & Well Supply Co via aravindsenthilkumar2003@gmail.com with your order number and reason for return.
Wait for instructions or return authorization from us before shipping your item.
Package your item securely and keep your shipping receipt and tracking information until the return process concludes.
Do not send your item to any unconfirmed return address.

Return Shipping Costs

For change-of-mind returns, customers are generally responsible for the return shipping fees where permitted by law, and this will be disclosed upfront.

In cases where products arrive damaged, defective, or incorrect, return shipping arrangements will be made by Good & Well Supply Co according to applicable laws and purchase circumstances.

Refund Processing and Timing

Once we receive and inspect the returned item, Good & Well Supply Co will inform you about your refund status.

Approved refunds will usually be credited back to your original payment method. The time for funds to appear may vary depending on your financial institution.

Any refundable shipping costs or fees required by law will be included in your refund.

Exchanges

If you want to exchange your purchase for a different size, scent, or product, contact us to verify availability and confirm the exchange steps. Typically, the original product must be returned before the replacement is sent.

Order Cancellations

To cancel an order, please contact Good & Well Supply Co within 24 hours of placing your order. Cancellations may not be possible once an order is being processed or shipped. Your legal cancellation rights remain intact.